Personal data processing policy
Clínica Dr. Jes
At Clínica Dr. Jes, we deeply value the trust our patients place in us. For this reason, we are committed to protecting the personal and medical information they share with us.
This policy clearly explains what data we collect, how we use it, and what your rights are as the data subject.
Data Controller
The entity responsible for handling personal data is:
INVERSIONES SIERRA MEJIA & CIA S.A.S
Tax ID (NIT): 811046454-0
Contact email:
This company is responsible for ensuring the proper, secure, and confidential use of the information provided by patients, users, and website visitors.
What personal information we may collect
When a patient or user interacts with our services or our website, we may collect information such as:
* First and last name
* Identification number
* Phone number
* Email address
* City of residence
* Medical information relevant to the evaluation
* Information related to requested procedures or treatments
* Medical history at the clinic
In some cases, this information may include sensitive health-related data, which is handled with special care and confidentiality.
How we use your information
The personal information collected is used solely for purposes related to medical care and the administrative management of the clinic.
These uses include:
Medical Care
To facilitate patient evaluation, diagnosis, and follow-up.
Appointment Management
To schedule, confirm, or reschedule medical appointments.
Communication with Patients
To respond to requests for information, inquiries, or treatment follow-ups.
Administrative Management
Register patients, manage medical records, and handle internal administrative processes.
Information About Services
In some cases, we may send information about services or treatments related to the clinic.
Protection of Medical Information
Health-related information is considered sensitive data.
At Dr. Jes Clinic:
* Medical information is treated with strict confidentiality.
* Only authorized personnel may access this data.
* Technical and administrative security measures are used to protect the information.
Our goal is to ensure the privacy, security, and dignity of every patient.
Your rights as a data subject:
Under Colombian law, you have the right to:
Access your information
Request access to the personal data we have on file.
Update your information
Request the correction or update of your information.
Request deletion
Request the deletion of your data when there is no legal obligation to retain it.
Revoke authorizations
Withdraw your consent for the processing of personal data.
Submit inquiries or complaints
If you believe your information has not been handled properly.
How to exercise your rights
To submit requests related to your personal data, you can contact us via:
Email:
Please include the following in your request:
* Full name
* Identification document
* Clear description of the request
Our team will respond within the timeframes established by Colombian law.
Authorization for Data Processing
By providing your information through:
* website forms
* medical evaluation requests
* digital communications
you authorize the processing of your personal data in accordance with this policy.
Information Security
Clínica Dr. Jes implements technical, administrative, and organizational measures to protect patient information against:
* unauthorized access
* loss of information
* misuse of data
We are committed to ensuring the responsible and secure handling of personal and medical information.
Changes to This Policy
This policy may be updated at any time to reflect legal changes or improvements to our processes.
The current version will always be available on our website.
Effective Date
This policy is effective as of its publication on the official website of Clínica Dr. Jes.